FAQ

How do I open a salon centre account?

The account registration form and instructions to open your account are available through the link here : Once you have submitted the registration form, it may take up to 48hrs to be approved. An email will be sent to you confirming that your new account has been opened.  If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at info@saloncentre.ca.

How can I change my shipping or billing address?

If you would like to make any changes to a shipping or billing address, please feel free to contact your local salon consultant or contact  us at directly at our head office; 204-786-0001 ext 223, or by email info@saloncentre.ca 

What types of payment method’s do you accept in you stores?

We accept Visa, MasterCard, Debit card and or cash for any in store purchases.

How do I register and pay for an education class?

All registrations and payments for classes or any educational events can be done on our website. Click the tab labeled education and there you will find a detailed list of upcoming classes and event. Follow the instruction and completed the registration form and pay to reserve your seat(s) in your next class.

How do I make payments using PayPal? How does it work?

PayPal is the easiest way to make payments online. While completing your class registration, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to saloncentre.ca system for your class payment. 

 

It’s fast, easy & secure.

Can I Pay using PayPal without a PayPal account?

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a PayPal account, all you need is any Visa, MasterCard or Debit Credit that is supported by PayPal. By using PayPal, we can process & your class registration in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed. For more details,  click here to see how PayPal works for you. 

What happens if there has been a mistake or mishap with my order? (Damaged or lost deliver)

We take such matters very seriously and if you encounter a mistake or damages to your order. Please contact your local salon consultant immediately or within 48 hours of receiving your order for assistance. If you do not have a salon centre representative, please contact our head office at 204-786-0001 ext 400. Our customer care representatives will assist you further.

What is your return policy?

We accept returns on most items except esthetics items (all esthetic items are final sale). On items that we accept, a full refund or credit will be granted on items up to 90 days after purchase. Items being returned between 91 days to 180 days will be charged at restocking fee of 25% of the cost of  item. For a detailed list and explanation for what items are acceptedincluding colour exchangePlease see our policy.

My heat tool just stopped working and still under warranty. How do I get a replacement?

If your heat tool, example: blow dryerflat iron etc. has stopped working and still under the manufactures warranty. Please contact you local salon centre consultant and they will provide assistance to exchange warranty product. If you do not have a salon consultant please contact our head office at 204-786-001 ext 221. Heat tools purchased from a store location can be returned to that store where a customer care representative will assist you.

Can I return colour?

Yes, colour can be returned for a colour exchange onlyPlease see our colour exchange policy (hyperlink).

How do I become an Inspire Alliance partner?

If you would like to join our Inspire Alliance Partnership and received exclusive Inspire Partnership rewards and perks. Please contact your local salon centre consultant or contact us at info@saloncentre.ca 

 

Click for more information and details on our Inspired Partnership.